TTS dan Modem Indikator

Modem dan Host Online

Found in CMTS4

Cable Modem

|- SysDescr : Motorola Corporation SB4200 Cable Modem: Hardware version: 1; OS: VxWorks 5.3.1; Software version: 0.4.4.0p

|- Config : czItMzAxMTA1.cm

|- MAC : 0008.0e13.3cd2

|- IP : 10.6.100.21 --------------------------à IP modem

|- SID : 1659

|- Downstream : Cable6/0/0-downstream

|- Upstream : Cable6/0/0-upstream1

|- RX Power : -13.50 dBmV

|- TX Power : 46.00 dBmV

|- SNR : 35.80 dB

|- Time Offset: 1565

|- RF Status : registrationComplete

|- CM Status : online

|- Online : 99.66%

|- Num. CPE :

CPE

|- MAC : 0011.9561.0819

|- IP : 219.83.0.68 --------------------------------------------à IP PC

[ts@noc.kabelvision.com]#ping10 10.6.100.21

PING 10.6.100.21 (10.6.100.21) 56(84) bytes of data.

64 bytes from 10.6.100.21: icmp_seq=0 ttl=254 time=91.7 ms

64 bytes from 10.6.100.21: icmp_seq=1 ttl=254 time=15.0 ms

64 bytes from 10.6.100.21: icmp_seq=2 ttl=254 time=15.7 ms

64 bytes from 10.6.100.21: icmp_seq=3 ttl=254 time=31.8 ms

64 bytes from 10.6.100.21: icmp_se

PENANGANAN GANGGUAN KONEKSI I - DIRECT UNTUK TIER 1

•MAC = Media Access Control

•CSO = Customer Service Officer

•CNR = Cisco Network Registrar

Identifikasi Masalah Pelanggan Cable Internet

-Cek apakah sedang ada outage/gangguan jaringan dari kabel vision

-Cek kondisi gambar tv kabelnya. Jika kondisinya berbintik atau tidak ada gambar sama sekali, sarankan pelanggan untuk telepon ke Kabelvision

-Cek indikator modem ( lampiran indikator modem )

-Cek signal modem ke backoffice

-Cek IP Address yang di dapat oleh pelanggan.

-Jika IP address nya :

169.254.x.x

- Restart komputer

- Cek kembali IP address komputer

- Jika tidak ada perubahan, sarankan pelanggan untuk, Re-install kembali Ethernet card / USB (lampiran instalasi ethernet card / USB) . IP address jangan di static-kan.

- Pindah slot Ethernet card / USB

- Ganti device (Ethernet, kabel UTP, kabel USB)